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Error: “Could not load file or assembly ‘System.Web,Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a’ or one of its dependencies. The system cannot find the file specified.” when trying to download Act!
Product:
Product Family: Act!
Product: Act! Pro, Act! Premium, Act! Premium (Access via Web)
Error: “Could not load file or assembly ‘System.Web,Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a’ or one of its dependencies. The system cannot find the file specified.” when trying to download Act!
Cause:
This issue can be caused by missing or damaged Microsoft .NET Framework 4 files
Solution:
Note: This information is provided as a convenience. Swiftpage does not provide support for Microsoft products. If you require assistance, contact Microsoft or an IT Professional.
Solution 1: Repair Microsoft .NET 4 Framework
- Go to http://www.microsoft.com/en-us/download/details.aspx?id=17851 to download the Microsoft .NET 4 Framework web installer
- Run the installer and select the repair option
- Once the repair is complete restart your computer
- Test by attempting to download Act!
Solution 2: Uninstall and reinstall Microsoft .NET 4 Framework
- Click on the Start button
- Go to Control Panel
- Select Programs and Features (Add/Remove Programs for Windows XP)
- From the program list first select Microsoft .NET Framework 4 Extended and click uninstall
- Once that uninstall is complete select Microsoft .NET framework 4 Client Profile and click uninstall
- Restart your computer
- Go to http://www.microsoft.com/en-us/download/details.aspx?id=17851 to download the Microsoft .NET 4 Framework web installer
- Run the installer and allow it to complete
- Test by attempting to download Act!
WARNING! This KB article (including any software and related documentation) is provided 'AS IS.' Swiftpage disclaims all express or implied warranties of any kind with respect to the article, including but not limited to, any implied warranties of merchantability or fitness for a particular purpose.
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IMPORTANT:Questions and requests for assistance cannot be answered through this form. For questions or to request technical assistance, visit our community or submit a support ticket.
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